Frequently Asked Questions

From installation to support, from space management to economic benefits: here you find clear and practical answers to the most frequent questions. With RIEDL you always have transparent and reliable support, before, during, and after installation.

Pharmacy FAQs

An automated system saves you time, space, and energy. The robot manages and optimizes stock, delivers medications to the counter in seconds, and reduces the risk of errors (dosages, expiry dates, wrong drugs).

This way, you can dedicate more time to customers, both for patient intake and for offering higher-value consultations.

There is no standard size: the system’s dimensions are designed based on the available space and the needs of your pharmacy. The goal is to find the most efficient solution to utilize every centimeter.

Absolutely. Integration is always guaranteed: the system uses connecting software that communicates with the management system through standard protocols, ensuring maximum compatibility and real-time updates.

The system can be configured to offer complete traceability of every single medication. Data is managed through dedicated software and, for specific configurations, our technical team can assist you with the most suitable solution.

RIEDL, in collaboration with the GPI group, offers a continuous technical support service, available both remotely and on-site 24 hours a day, 7 days a week.

The systems are designed with particular attention to the redundancy of every main component, in order to minimize machine downtime and guarantee maximum operational continuity.

Average installation times vary based on the project and the type of configuration.

A dedicated technical team will follow the project from order to delivery. Training takes place at the end of the work and involves all staff, to guarantee you full autonomy.

Yes, certainly. The system can be custom-designed based on available space, workflows, and item management. We can also customize shelves and internal configurations, to adapt perfectly to your business.

Yes. The minimum required dimensions are wide and high. As for the rest, we evaluate the best solution together to utilize the space to the maximum, based on the stock volume and the needs of your pharmacy.

An automated system allows you to reduce operational costs, optimize stock management, and improve overall efficiency. In the medium to long term, this translates into significant savings and better use of resources.

Automation improves the speed, precision, and reliability of the service. By reducing delivery times and minimizing errors, you free up staff time, allowing them to dedicate more time to customer consultation and assistance.

By automating the most repetitive tasks, you free up valuable resources. This allows you to expand the pharmacy’s offerings by introducing new services: consultations, self-testing, wellness treatments, and more comprehensive patient management.

Yes. Thanks to stock optimization, waste reduction, and operational efficiency, profitability can grow significantly.

Studies and market experiences indicate a potential increase in revenue between 5% and 15%, especially thanks to the time freed up for high value-added activities and the introduction of new services.

Hospital FAQs

RIEDL Phasys automates the storage and distribution of medications in the hospital pharmacy, reducing human errors, optimizing retrieval times, and improving the traceability of items (drugs, medical devices) from warehouse entry up to delivery to the operational units. Thanks to digital stock management, staff can always keep availability, expiry dates, and positions of medications under control.

RIEDL Ward improves medication management in hospital wards by always keeping the stock level updated in real-time.

The system applies the FEFO (First Expired, First Out) logic, automatically flagging medications close to their expiry date. In this way, it optimizes the operational unit’s logistics processes and minimizes waste and management errors.

Yes. Both systems are compatible with the major hospital management software. This integration allows for the real-time synchronization of item master data, stock levels, and warehouse movements, ensuring a centralized and updated data flow.

RIEDL Phasys and RIEDL Ward automatically track every package using OCR scanners and 1D/2D barcode readers. In this way, the batch, expiry date, and complete medication traceability (including tagging or serial number) are securely recorded.

RIEDL Phasys is designed to adapt to hospital pharmacies of any size, with customizable configurations (e.g., L, U, and C configuration shapes) that optimize space.

RIEDL Ward, on the other hand, is designed for wards and administration areas, with compact solutions that integrate seamlessly into the clinical environment.

Average installation times vary based on the project and the type of configuration. A dedicated technical team will follow the project from order to delivery.

RIEDL, in collaboration with the GPI group, offers a continuous technical support service, available both remotely and on-site 24 hours a day, 7 days a week.

The systems are designed with particular attention to the redundancy of every main component, in order to minimize machine downtime and guarantee maximum operational continuity

In the warehouse area, automation eliminates a large part of the errors linked to manual picking, constantly monitoring outgoing movements, and improving staff productivity.

In the operational units, the system allows for precise stock control, providing real-time updated data at the moment of the request to the warehouse, thus reducing the need for urgent orders. Furthermore, continuous monitoring of medication expiry dates helps to decrease waste due to expired products.

Following a preliminary analysis of the client’s requirements, RIEDL follows a structured process through our internal team of specialists:

  • Technical inspection to evaluate space, workflows, and needs;

  • Executive system design;

  • Installation and commissioning with attention to operability;

  • Final testing and training.

A healthcare logistics project concerns the planning, development, and implementation of organizational and technological solutions aimed at improving the management of medications and medical devices. Its main purpose is to ensure the safety, traceability, and constant availability of healthcare products along the entire supply chain, from the central warehouse up to patient administration.

It is important to focus on the project as a whole and not just on the technology, because technology, by itself, does not generate concrete improvements if it is not accompanied by a review of processes and the involvement of people. A well-planned and managed project, instead, guarantees lasting added value, fostering efficiency, safety, and quality over time.

Wholesaler FAQs

RIEDL Phasys automates the picking, storage, and movement of medications, allowing for the management of high volumes in reduced time. This improves precision by reducing errors during the manual picking process, accelerates order preparation, and optimizes warehouse capacity.

RIEDL Phasys integrates OCR scanners and barcode readers to automatically record the lot number, expiry date, and position of every package. This enables complete traceability, facilitating regulatory compliance and ensuring secure inventory management.

Absolutely. The system easily integrates with the major logistics management software, allowing for real-time synchronization of stock levels and orders.

The modular design allows the system to adapt to any type of warehouse, optimizing the available space. Thanks to the different configurations (e.g., L, U, and C configuration shapes), it is possible to maximize storage capacity even in environments with architectural constraints.

Average installation times vary based on the project and the type of configuration. A dedicated technical team will follow the project from order to delivery.

RIEDL, in collaboration with the GPI group, offers a continuous technical support service, available both remotely and on-site 24 hours a day, 7 days a week.

The systems are designed with particular attention to the redundancy of every main component, in order to minimize machine downtime and guarantee maximum operational continuity.

A dedicated technical team collaborates with the client by analyzing the operational context, movement data, and order fulfillment volumes. Together we define the most suitable solution, designing a custom-made system, like a true tailor-made job.

Following a preliminary analysis of the client’s requirements, RIEDL follows a structured process through our internal team of specialists:

  • Technical inspection to evaluate space, workflows, and needs;

  • Executive system design;

  • Installation and commissioning with attention to operability;

  • Final testing and training.

Do you have any questions?

Feel free to contact us and we will be happy to answer.

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